Concerns & Complaints

National Quality approval seal

Speak Up:
We are here to provide excellent service, and we want to hear how we can do that for each patient. Please tell a staff member if you have a concern about your care.

Patients can also contact the Chief Nursing Officer or the Quality Director at 715-284-5361.

Patients with concerns about billing can contact a patient financial counselor at 715-284-3674,  715-284-1368 or 715-284-3691.

Patients may also voice or mail concerns to the following licensing agencies:

The Joint Commission: Office of Quality Monitoring
One Renaissance Blvd
Oakbrook Terrace, IL 60181
1-800-994-6610
Online Complaint Form | Email

Metastar: Medicare Quality Improvement
2902 Landmark Place
Madison, WI 53713
608-274-1940
Online Feedback Form

Division of Quality Assurance
PO Box 2969
Madison, WI 53701-2969
608-264-9888
Instruction to Submit a Complaint

Modern Healthcare announced BRMH as Healthcare's Best Places to Work ranking 1st in Wisconsin in 2014, 6th in the nation in 2013 and 1st in Wisconsin in 2012 & 2011.