Concerns & Complaints
We are here to provide excellent service, and we want to hear how we can do that for each patient. Please tell a staff member if you have a concern about your care.
Patients can also contact the Chief Nursing Officer or the Quality Director at 715-284-5361.
Patients with concerns about billing can contact a patient financial counselor at 715-284-3674, 715-284-1368 or 715-284-3691.
Patients may also voice or mail concerns to the following licensing agencies:
Metastar: Medicare Quality Improvement
2902 Landmark Place
Madison, WI 53713
Online Feedback Form
Division of Quality Assurance
PO Box 2969
Madison, WI 53701-2969
Instruction to Submit a Complaint