Patient & Family Services

An important part of each patient's recovery is assuring a smooth transition from hospitalization to discharge. Medical social workers are available 24/7 and work closely with patients, family members and medical staff to assess patient discharge needs. They work with patients and their families to arrange for many needs like:

  • medical equipment
  • homecare
  • nursing services
  • Personal Emergency Response Systems
  • Meals on Wheels
  • referrals for mental health counseling or alcohol or other drug abuse counseling
  • admission to a skilled nursing facility

Social workers also provide support to family at times of crisis in the Emergency Department and at end of life.

Advanced Directives

Patients are asked upon admission if they have executed an Advance Directive. This document, also known as a Power of Attorney for Healthcare, appoints another person to make medical decisions when a person is unable to make decisions for themself. 

If a patient would like to complete an Advance Directive, our Patient and Family Services Department has certified Advance Directive counselors available to assist patients, free of charge, with writing down their wishes about future medical treatment. This service is also available to the community.

  Patient Rights and Responsibilities

Our patients know that their rights will be respected but patients also hold responsibilities related to receiving effective care. These rights and responsibilities will be shared with the patient or legal representative before starting or ending patient care whenever possible.

BRMH was the winner of the Excellence in Patient Care award from the Studer Group in 2010, 2013, 2014, and 2015.