FAQS

For BILLING & INSURANCE FAQS
Laboratory

Q: Do I go directly to the Laboratory if I need a lab test?

A: We request all patients first go to the Registration Desk in the front lobby. The Registration Desk will then notify the Laboratory that you are here, and you will then be directed or escorted to the appropriate waiting room.

Q: I already know where the Laboratory is located. Can I go there without stopping at the Registration Desk?

A: We still request that you go directly to the Registration Desk. Laboratory personnel may be working with other patients or in other parts of the building when you arrive. By going to the Registration Desk first, we can ensure the Laboratory knows you are here and waiting.

Q: I have been waiting for over 15 minutes for the Laboratory staff to come and get me. What do I do?

A: There are two options: 1) You can tell any hospital employee and they will be happy to contact the Laboratory for you. 2) You can dial the Registration Desk (0) from any phone in one of our waiting rooms and they will contact the Laboratory for you. While we know emergencies do arise, we will try our best to keep you informed of an unavoidable delay.

©2017 Black River Memorial Hospital  |  Design by: Legato Healthcare Marketing