Insurance Information

Financial Assistance

Pay Your Bill

Pay at Time of Service

Billing and Collection Policy


Healthcare billing, insurance, and Medicare can be confusing. At Black River Memorial Hospital, we strive to make the process as easy and patient-friendly as possible. Our Fiscal Services Department is happy to assist with any billing or insurance questions. Its hours are 7 a.m. to 4:30 p.m. Monday through Friday.




Black River Memorial Hospital will bill Medicare for your services. If you present supplemental insurance at the time of registration, we will file your insurance for any balance that was not paid by Medicare. You will receive a monthly statement for any personal balance not covered by Medicare or your insurance.



Medical assistance cards are required at the time of registration. This is a state regulation, and if you do not show your card the charges could become your personal obligation. There is a daily co-payment for hospital services.



Black River Memorial Hospital participates in many of the Managed Care Plans offered in our area. Some insurance plans may require a referral or pre-authorization for certain tests or procedures. It is your responsibility to understand the requirements of your plan. If you have any questions about your policy, contact your insurance company's customer service department.

The Fiscal Services Department will bill your insurance company as a courtesy to you if complete billing information was given at the time of registration. We will make every attempt to resolve any billing issues with your insurance company; however, if you receive a statement and our billing office has exhausted all efforts for payment of your claim, you will be responsible for the balance of your account.



For charges not covered by insurance, we accept cash, personal checks, Visa, MasterCard, and Discover. You can pay your bill online. We also can set up a payment plan for your convenience. A Patient Financial Advocate is available Monday through Friday to answer any questions you may have. Please call 715-284-1368 or 715-284-3691 to schedule an appointment.



Patients who are unable to pay for their hospital services should apply for the hospital's Financial Assistance Program



Statements are prepared and mailed out monthly. If you have any questions regarding your statement please call 715-284-5361 and ask to speak with a Financial Services representative. Detailed bills are available by request.