Healthcare billing, insurance and Medicare can be very confusing. At Black River Memorial Hospital, we strive to make the process as easy and patient-friendly as possible. Our Fiscal Services Department is happy to assist with any billing or insurance questions. Please call the appropriate number listed below:
The Fiscal Services office hours are Monday through Friday, 7 a.m. to 4:30 p.m.
Black River Memorial Hospital will bill Medicare for your services. If you present supplemental insurance at the time of registration, we will file your insurance for any balance that was not paid by Medicare. You will receive a monthly statement for any personal balance not covered by Medicare or your insurance.
Medical assistance cards are required at the time of registration. This is a state regulation, and if you do not show your card the charges could become your personal obligation. There is a daily co-payment for hospital services.
Black River Memorial Hospital participates in many of the Managed Care Plans offered in our area. Some insurance plans may require a referral or pre-authorization for certain tests or procedures. It is your responsibility to understand the requirements of your plan. If you have any questions about your policy, contact your insurance company's customer service department.
The Fiscal Services Department will bill your insurance company as a courtesy to you if complete billing information was given at the time of registration. We will make every attempt to resolve any billing issues with your insurance company; however, if you receive a statement and our billing office has exhausted all efforts for payment of your claim, you will be responsible for the balance of your account.
For charges not covered by insurance, we accept cash, personal checks, Visa, MasterCard and Discover. You can pay your bill online. We also can set up a payment plan for your convenience. A Patient Financial Advocate is available Monday through Friday to answer any questions you may have. Please call 715-284-1368 or 715-284-3691 to schedule an appointment.
Patients who are unable to pay for their hospital services should apply for the hospital's Financial Assistance Program. This program uses Federal poverty guidelines in determining eligibility as well as household income, size of family, debt, and financial resources of the household. Please contact a Patient Financial Advocate at 715-284-1368 or 715-284-3691 to schedule an appointment.
Statements are prepared and mailed out monthly. E-statements are also available. Sign up here. If you have any questions regarding your statement please call 715-284-5361 and ask to speak with a Financial Services Representative. Detailed bills are available by request.
The hospital will bill your insurance company directly (unless you specify otherwise). You are ultimately responsible for making certain that your bill is paid.
A: Any changes should be communicated to the Fiscal Services Department by calling 715-284-5361.
A: Your monthly statement will indicate when your insurance was filed, if payment was received or pending, and any remaining amount you owe Black River Memorial Hospital. Please call the Fiscal Service Department at 715-284-5361 if you need assistance.
A: Black River Memorial Hospital has Patient Financial Counselors who will be happy to assist you. Please call 715-284-1368 or 715-284-3691 to discuss any billing arrangements.
A: You should ask your insurance company any questions you have. It is important to make sure you understand your insurance coverage before you receive treatment. Some questions you may want to ask your insurance company include:
A: Black River Memorial Hospital does not staff a radiologist or pathologist. These services are contracted through Gundersen Lutheran and Sacred Heart. Black River Memorial Hospital is contracted to bill for radiology services for most patients; however, if you have Medicare, Medicaid or other federally-funded plan (i.e., TriCare/Champus), you will likely receive a bill from Gundersen Lutheran Radiologists. If you receive any services that require a pathologist you will likely receive a bill from Sacred Heart. Your insurance information is provided to the contracted facility at the time of service.
A: Consulting provider's charges are billed from the facility at which that provider works, not by Black River Memorial Hospital. If the outreach provider is considered out-of-network by your insurance plan, your charges will be covered according to the out-of-network guidelines of your policy. As long as Black River Memorial Hospital is in your network, any charges billed from us for hospital services will be paid as in-network. If you have questions about what providers are in your network, it is best to contact your insurance company or the outreach provider's facility prior to your appointment.
A: Cost estimates may be obtained from a member of the Revenue Cycle Department at 715-284-1375 or 715-284-1368. Requests for price estimates are reviewed by BRMH's Revenue Cycle Department during normal business hours and are generally responded to within five business days.
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