Speak Up:

We are here to provide excellent service, and we want to hear how we can do that for each patient. Please tell a staff member if you have a concern about your care.

Patients can also contact the Chief Nursing Officer or the Quality Director at 715-284-5361.

Patients with concerns about billing can contact a patient financial advocate at 715-284-1368 or 715-284-3691.

Patients may also voice or mail concerns to the following licensing agencies:

The Joint Commission: Office of Quality Monitoring
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Online Complaint Form | Email

Metastar: Medicare Quality Improvement
2902 Landmark Place
Madison, WI 53713
Online Feedback Form

Division of Quality Assurance
PO Box 2969
Madison, WI 53701-2969
Instruction to Submit a Complaint

©2020 Black River Memorial Hospital  |  Design by: Legato Healthcare Marketing