Black River Memorial Hospital Receives the 2020 Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience


Black River Memorial Hospital (BRMH), has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that BRMH has been ranked within the top 100 hospitals of similar size based on the number of beds, of which there were four categories.

Patients today are more involved in their care and demand a greater experience throughout their entire journey of care putting more pressure on healthcare providers to find ways to become more patient-centered to meet these demands. 

“BRMH was awarded because it is one of the best at treating patients the way they want and expect to be treated,” said Delia Passi, founder, and CEO of the Women’s Choice Award. “Our designation makes it easier to choose a hospital where families are more likely to have a better experience and outcome.”

Patients are surveyed after their healthcare experience for their opinions on the following criteria:

  • Effective communication with nurses and doctors
  • Responsiveness to requests for help
  • Providing patient recovery information
  • Explanation about medications before being administered
  • Bathroom and room cleanliness
  • Peacefulness of room at night
  • Patient recommendation rating

“We are very honored to receive this award and to be recognized for the continual progress we make toward patient satisfaction” stated Mary Beth White-Jacobs, BRMH CEO. “We are now rated at a four-star level as stated on Hospital Compare. We will continue to provide excellent patient care and work toward our vision to be the best community hospital in the nation.”

For more information on how we can provide you with award-winning care, visit

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