BRMH Received 2019 Press Ganey Guardian of Excellence Award® for Achieving and Sustaining Excellence in Employee Engagement


Black River Memorial Hospital (BRMH), is pleased to announce it has been named a 2019 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in Employee Engagement.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. To be eligible for this award, clients must have a minimum of 100 completed surveys per year and receive a 50% or higher response rate during the specified timeframe.

The anonymous survey asks employees to rate their satisfaction in the workplace. The survey results initiate overall improvement in areas of quality, safety, patient experience, finance, and organizational culture. To encourage employees to take the climate survey the BRMH Workforce Team develops fun incentives like dress down days, pizza parties, and refreshments for the entire staff.

“We are honored to have received the Guardian of Excellence Award,” said Mary Beth White-Jacobs, BRMH Chief Executive Officer.  She added, “Our employees are the backbone of our organization. We understand that we must have satisfied employees to provide the best possible care for our patients.” White-Jacobs added, “This honor reflects our staff’s commitment to improving the safety, quality, and experience of patient care.”



Members of the BRMH Senior Leader Team and Workforce Committee gathered to celebrate receiving the Guardian of Excellence Award. Pictured are (back row l-r) Rob Stapel, Melissa Bergerson, Matthew Streeter, Jessica Pintaro, Holly Winn, Nicole Schweitzer, and Leah Johnson. Seated in the front row are Gerti Johnson, Mary Beth White-Jacobs, Tanya Hefty, and Katie Schmidt.

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