Black River Memorial Hospital (BRMH) medical/surgical and obstetrics departments have been recognized with an Excellence in Healthcare Award for their ability to deliver positive outcomes relating to the patient experience. They received the Excellence in HCAHPS Overall Rating & Care Transitions award from Huron’s Studer Business for ranking at or above the 90th percentile in patient satisfaction.
The recognition was a result of surveys taken by patients after staying at the hospital, as required by the Centers of Medicare and Medicaid Services. They are asked questions about their experience, including how satisfied they were with their care and whether they would recommend the hospital to others. Other areas of the survey cover how well doctors and nurses communicated with each other and with the patient.
The Excellence in Healthcare Awards are presented annually to a select group of partner organizations by Huron’s.
For more information on services available at BRMH, visit www.brmh.net.
BRMH has been recognized with an Excellence in Healthcare award for ranking at or above the 90th percentile in patient satisfaction. Holding the award is the Medical/Surgical Department director, Rosa Blackdeer. Celebrating with her are (left to right): Diana Scharine, nurse practitioner; Dr. Ben Boardman; Madison Doerr, RN; Josie Pfaff, RN; Michelle Hinchcliff, RN; Mitchell Knutson, patient care technician and health unit coordinator; Tracy Coates, RN; Diane Gilberg, patient care technician and health unit coordinator; Donna Klein, RN; Coral Jones, RN; Janelle Centanni, RN; and Nicole Bjerke, RN.
BRMH employees in the Obstetrics Department celebrate receiving the Excellence in Healthcare Award. Holding the award is Jenette Simonson, RN. Others representing the team are (left to right): Luci Hutchins, RN; Cheri Everson, obstetrics director; and Erika Swenson-Mendez.
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